Based at: Remote office within the Pacific Northwest United States
Reports to: North American Sales Manager, Sara Frinak
Start Date: February 2023
Job type: Full-Time Salaried with Commission and Benefits
Job Summary: To grow Ally’s sales of green coffee and importation services to roasters. To provide ongoing client support that provides value for clients and builds loyalty.
Dimensions: Manage and expand existing accounts; Develop new accounts; Complete administrative tasks; Collaborate with staff and represent Ally at industry events.

Key Responsibilities and Accountabilities:

1. Manage Existing Accounts

1.1. Service existing accounts, and facilitate each client’s experience with accounting and logistics departments.
1.2. Learn about the client to be able to provide better product recommendations, and better service.
1.3. Submit releases and information via Salesforce®.
1.4. Communicate with the supervisor on activities, such as weekly work plans, and monthly and annual travel plans and personal sales goals.
1.5. Facilitate good partners through active management of AR for existing accounts
1.6. Maintain awareness of current marketplace information on pricing, products, competitors, new products, delivery schedules, merchandising techniques, etc. and communicate information to other team members.
1.7. Maintain active engagement in Ally’s coffees in terms of quality and origin information.
1.8. Resolve client needs by investigating problems and implementing solutions; provide recommendations and perspective so the team can grow and improve.
1.9. Maintain professional and technical knowledge and networks.
1.10. Connect clients to producers and products through sampling and travel on buying trips as well as accurate communication about Ally’s importation services and exporter network.
1.11. Maintain active engagement with clients through timely communication, video calls, and in-person meetings when appropriate

2. Develop new Accounts

2.1. Identify leads and cultivate relationships based on shared values
2.2. Respond promptly (within 24 hours) to active inquiries from prospective clients
2.3. Organize events, participate in events with prospective clients
2.4. Promote awareness of Ally’s values, products and services among roasters through network, calls, and industry events
2.5. Connect roasters to producers: facilitate shared success through clear and detailed expectations about roles, contracting, pricing, timing, and other details.

3. Administrative Tasks

3.1. Maintain records in all company platforms
3.2. Keep the calendar accurate.
3.3. Stay organized and report expenses in a timely manner
3.4. Respond to internal and external communications in a timely manner

KNOWLEDGE, SKILLS, AND ABILITIES:

• Outstanding written communication skills
• Positive customer support behaviors
• Self-motivated, self-directed and problem-solving attitude
• Good judgment and ability to collaborate or request assistance when needed
• Ability to make sound decisions without supervision
• Very well organized
• Technological background – comfortable adapting to new office tools and equipment
• Passionate about specialty coffee
• Excited to be part of a growing team and advancing company goals
• Active network among coffee roasters within the region
• Preferred experience working within a roasting company

Application instructions: Please submit resume and cover letter to samuel@allycoffee.com and sara@allycoffee.com