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Recent Articles

April 13, 2021

"Transported through your cup": A guide to serving coffee roasted at origin

April 12, 2021

Aroma, body, flavour & finish: A beginner’s guide to tasting espresso

April 5, 2021

Technical evolution: How have espresso machines changed in the 21st century?

March 25, 2021

How can coffee shops draw customers back after Covid-19?

March 11, 2021

Plant milks & coffee: What does the future hold?

February 17, 2021

Service vs hospitality: Breaking down coffee's customer experience

April 19, 2021

“Efficiency increases productivity”: Organising barista workflow in your coffee shop

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally, a big part of any efficient service is workflow. In hospitality, this word is generally used to describe the process of how a team serves customers. But how do we… read more

October 8, 2020

Supporting Baristas Through Covid-19: Cafés, Customers & Companies

Covid-19 has affected everyone across the coffee supply chain, from producers through to baristas. More…

December 18, 2019

Managing Customer Expectations in Your Coffee Shop

To run a specialty coffee shop, you need an experienced and passionate team of staff…

December 17, 2019

How to Minimize Injury & Maximize Comfort Behind The Bar

Spending hours on your feet, interacting with customers, operating machines, and preparing drinks are just…

April 19, 2021

“Efficiency increases productivity”: Organising barista workflow in your coffee shop

Customer satisfaction is a key aim for every coffee shop. By providing high quality food…

April 13, 2021

“Transported through your cup”: A guide to serving coffee roasted at origin

For some time now, the specialty coffee sector has discussed the idea of bridging the…

March 25, 2021

How can coffee shops draw customers back after Covid-19?

For more than a year, Covid-19 has disrupted the way in which businesses around the…

March 11, 2021

Plant milks & coffee: What does the future hold?

For some, a cup of coffee wouldn’t be complete without a splash of milk. It…

January 22, 2021

Why does milk foam disintegrate?

It happens to every barista at some point. A cappuccino or latte will sit on…

January 14, 2021

Do We Need To Reduce Dairy Consumption In The Coffee Sector?

For some, coffee and milk are the perfect complementary duo. It has been approximately 10,000…

April 12, 2021

Aroma, body, flavour & finish: A beginner’s guide to tasting espresso

Espresso is a bold, concentrated beverage with over a century of coffee sector heritage. It…

April 5, 2021

Technical evolution: How have espresso machines changed in the 21st century?

The espresso machine is the centrepiece of coffee shops all around the world. It is…

July 29, 2020

How Flow Profiling Impacts Espresso Extraction

While dose, yield, and brew time are the three main parameters that baristas should focus…

January 15, 2021

Swirl Or Stir? Achieving Even Extraction With Filter Coffee Drippers

When brewing filter coffee, either at home or in a coffee shop, the goal is…

May 14, 2020

How to Make Your Coffee Shop Favourites With The AeroPress

Wish you could make a cappuccino at home – without investing in an espresso machine?…

January 30, 2020

A Brief History of Manual Brewing Methods

Manually brewing coffee at home has many advantages. It’s relatively inexpensive and easy to do,…