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Recent Articles

April 13, 2021

"Transported through your cup": A guide to serving coffee roasted at origin

March 25, 2021

How can coffee shops draw customers back after Covid-19?

February 17, 2021

Service vs hospitality: Breaking down coffee's customer experience

February 10, 2021

Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”

November 25, 2020

Tips For Scaling A Coffee Chain

April 19, 2021

“Efficiency increases productivity”: Organising barista workflow in your coffee shop

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally, a big part of any efficient service is workflow. In hospitality, this word is generally used to describe the process of how a team serves customers. But how do we… read more

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally,… read more

September 7, 2017

Specialty Tea: An Introduction to Tea Cupping

Drinking specialty tea is an adventure in flavors, origins, aromas, and more. And there’s no better way to appreciate the complexities of a high-quality tea...

July 5, 2017

Do You Know The 6 Different Kinds of Tea?

There are over 20,000 different teas in the world, according to Mary Lou and Robert J. Heiss in The Tea Enthusiast’s Handbook: A Guide to...

April 26, 2017

How to Cup Cascara & Evaluate Quality

Welcome to the first day of cascara class. Interest in cascara and cascara-based drinks is booming across the specialty world. People are experimenting with processing...

April 14, 2017

Craft Beer & Specialty Coffee: More Similar Than You Realise

Whether it’s a Belgian pale ale, Irish stout, or Brock, there’s nothing better than a cool beer on a warm day. Unless, of course, it’s...

March 18, 2017

Medicine-Infused Tea & Coffee: Is This The Future?

“Man, I have a headache. I need a coffee.” But imagine if that wasn’t just because you’re addicted to caffeine, but rather because your coffee was...

October 4, 2016

Nitro Cold Brew: Is Coffee Following Craft Beer?

“It’s where craft beer was two or three years ago,” Tyler Jones tells me. He’s speaking of the cold brew coffee he saw at SCAA...

November 11, 2015

Coffee and Beer: A Brewista’s Paradise

When you think of the beverages that get you through the day, what comes to mind? I bet you thought of two things almost immediately:...