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Recent Articles

March 25, 2021

How can coffee shops draw customers back after Covid-19?

February 17, 2021

Service vs hospitality: Breaking down coffee's customer experience

February 10, 2021

Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”

November 25, 2020

Tips For Scaling A Coffee Chain

October 15, 2020

Keeping Your Coffee Shop Clean & Safe

April 13, 2021

"Transported through your cup": A guide to serving coffee roasted at origin

For some time now, the specialty coffee sector has discussed the idea of bridging the gap between the producer and the consumer. For many, this means shortening the distance between the farmer and the end consumer.  Many initiatives and ideas have been discussed to achieve this goal. Among them is the concept of roasting coffee at origin. Despite its logistical challenges, this unconventional model can have its advantages for stakeholders… read more

For some time now, the specialty coffee sector has discussed the idea of bridging the gap between the producer and the consumer. For many, this means shortening the distance between the farmer and the end consumer.  Many initiatives and ideas… read more

October 3, 2018

What you need to know before you buy an espresso machine

You’re finally ready to buy an espresso machine but are overwhelmed by the choice. Not sure whether to invest in a prosumer or semi-automatic machine?...

August 31, 2018

Discovering The History of The Espresso Machine at MUMAC, Italy

Is there anything more recognizably Italian than an espresso? Last month, I boarded a plane with one mission in mind: to learn more about the...

June 29, 2018

How Can Water Flow Rate Help You Pull Better Espresso Shots?

Have you ever struggled to keep your espresso extraction time consistent? Perhaps you’ve checked the machine to confirm the pressure and temperature are steady. You’re...

June 28, 2018

How Cafés Can Blend Quality, Efficiency, & Customer Service

Handling never-ending lines of people waiting anxiously for their coffees? Taking complex and extensive drink orders? Serving curious customers new to the specialty coffee world?...

June 15, 2018

How Grind Size Can Help You Brew Better-Tasting Coffee

So, you want your coffee to taste even more delicious, sweet, and balanced. You want that incredible aroma and lingering aftertaste. And you want this...

May 14, 2018

A Guide to Setting Up The Espresso Machine in Your New Café

Installing your new espresso machine isn’t as simple as just ordering it and plugging it in. In the years I’ve spent as a servicing dealer...

April 23, 2018

How Do You Design an Espresso Machine? Insights From 5 Manufacturers

The espresso machine: it’s probably the most important piece of equipment in any café or coffee shop. But it has much more of a role...

April 12, 2018

How to Limit Water Temperature Variation for Better Coffee

Water: it makes up 94–98% of your cup of coffee. But it’s not just the biggest ingredient in your beverage. Its temperature (along with its...

April 6, 2018

How To Better Control Your Espresso’s Brew Ratio

Brew ratio is the heart of any espresso-based recipe. But are you confident in your ability to control it to get the best possible shot,...

March 2, 2018

Coffee Brew Ratios: What You Need to Know

Coffee, in its simplest form, is ground beans and water. What determines whether we get a complex, balanced and aromatic coffee or a sour or...

February 19, 2018

Barista Basics: How to Texture Milk in 14 Steps

Milk texturing is probably the toughest thing to learn as a new barista or trainee. Yes, you’ll encounter harder tasks later on in your coffee...

February 16, 2018

Lever Romance: How I Restored a 70-Year-Old Espresso Machine

There’s something special about an old-fashioned lever machine. Designed by Achille Gaggia right after World War II, they’re typically considered the first real espresso machine....

January 29, 2018

Barista Basics: How to Make an Espresso in 14 Steps

Espresso: roughly 30 ml of coffee goodness. An amazing espresso can be complex, full-bodied, and sweet. It can be the best thing about your day....

December 18, 2017

How to pull a perfect shot of espresso

If you’re an experienced barista, you may sometimes struggle to pull a perfect shot. If you’re a newbie, you’re definitely going to find it difficult....

December 15, 2017

A Brewer’s Guide to Choosing a (Good) Coffee Grinder

Are you looking for an even better-tasting cup of coffee? Then maybe it’s time to invest in a new coffee grinder. But with all the...

December 1, 2017

Coffee Grind Size & How It Affects Consistency & Flavor

Coffee grind size is no small matter. Controlling this variable allows you to improve the taste of your coffee, ensure repeatability, experiment with recipes, and...