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Recent Articles

September 13, 2021

Customer service, coffee education & management: What does a head barista do?

June 24, 2021

How are super-automatic espresso machines evolving?

October 8, 2020

Supporting Baristas Through Covid-19: Cafés, Customers & Companies

December 18, 2019

Managing Customer Expectations in Your Coffee Shop

December 17, 2019

How to Minimize Injury & Maximize Comfort Behind The Bar

November 24, 2021

Cleaning and maintaining your coffee grinder

It’s no understatement to say that the grinder is one of the most important pieces of equipment in any coffee brewing setup. Without a high-quality grinder, it’s difficult to achieve even grind size distribution, which will in turn affect the quality of your extraction. But no matter how powerful your grinder is, cleaning and maintenance will be vital to making sure you get the best out of it. By regularly… read more

It’s no understatement to say that the grinder is one of the most important pieces of equipment in any coffee brewing setup. Without a high-quality grinder, it’s difficult to achieve even grind size distribution, which will in turn affect the… read more

November 16, 2018

How To Improve Consistency When Making Espresso-Based Drinks

A specialty coffee shop receives a bad review. “The espresso wasn’t as good as last time,” the review says. “The shop has gone downhill.” The...

October 11, 2018

How Does Elevation Affect Your Ideal Coffee Brew Temperature?

There’s so much to consider when brewing exceptional coffee: grind size, brew time, pulsing and water dispersal, brew temperature… and elevation? Yes, elevation. While some...

October 3, 2018

What you need to know before you buy an espresso machine

You’re finally ready to buy an espresso machine but are overwhelmed by the choice. Not sure whether to invest in a prosumer or semi-automatic machine?...

August 31, 2018

Discovering The History of The Espresso Machine at MUMAC, Italy

Is there anything more recognizably Italian than an espresso? Last month, I boarded a plane with one mission in mind: to learn more about the...

June 29, 2018

How Can Water Flow Rate Help You Pull Better Espresso Shots?

Have you ever struggled to keep your espresso extraction time consistent? Perhaps you’ve checked the machine to confirm the pressure and temperature are steady. You’re...

June 28, 2018

How Cafés Can Blend Quality, Efficiency, & Customer Service

Handling never-ending lines of people waiting anxiously for their coffees? Taking complex and extensive drink orders while trying to maintain quality? Serving curious customers new...

June 15, 2018

How Grind Size Can Help You Brew Better-Tasting Coffee

So, you want your coffee to taste even more delicious, sweet, and balanced. You want that incredible aroma and lingering aftertaste. And you want this...

May 14, 2018

A Guide to Setting Up The Espresso Machine in Your New Café

Installing your new espresso machine isn’t as simple as just ordering it and plugging it in. In the years I’ve spent as a servicing dealer...

April 23, 2018

How Do You Design an Espresso Machine? Insights From 5 Manufacturers

The espresso machine: it’s probably the most important piece of equipment in any café or coffee shop. But it has much more of a role...

April 12, 2018

How to Limit Water Temperature Variation for Better Coffee

Water: it makes up 94–98% of your cup of coffee. But it’s not just the biggest ingredient in your beverage. Water temperature (along with its...

April 6, 2018

How To Better Control Your Espresso’s Brew Ratio

Brew ratio is the heart of any espresso-based recipe. But are you confident in your ability to control it to get the best possible shot,...

March 2, 2018

Coffee Brew Ratios: What You Need to Know

Coffee, in its simplest form, is ground beans and water. What determines whether we get a complex, balanced and aromatic coffee or a sour or...

February 19, 2018

Barista Basics: How to Texture Milk in 14 Steps

Milk texturing is probably the toughest thing to learn as a new barista or trainee. Yes, you’ll encounter harder tasks later on in your coffee...

February 16, 2018

Lever Romance: How I Restored a 70-Year-Old Espresso Machine

There’s something special about an old-fashioned lever machine. Designed by Achille Gaggia right after World War II, they’re typically considered the first real espresso machine....

January 29, 2018

Barista Basics: How to Make an Espresso in 14 Steps

Espresso: roughly 30 ml of coffee goodness. An amazing espresso can be complex, full-bodied, and sweet. It can be the best thing about your day....

December 18, 2017

How to pull a perfect shot of espresso

If you’re an experienced barista, you may sometimes struggle to pull a perfect shot. If you’re a newbie, you’re definitely going to find it difficult....