Should coffee shops ban laptops?
Coffee shops are widely considered social hubs in many communities and neighbourhoods around the world. They exist as places for people to connect and interact...
Café Management
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September 28, 2026
Is tipping fatigue affecting coffee shops?
Estimated reading time: 7 minutes Key takeaways Tipping has changed from a token of appreciation for great service into a guilt-driven obligation. Most Americans see tipping as excessive, with fewer tipping generously. Coffee shops face particular strain due to low-cost, quick transactions. Wages independent of tips could ease pressure on baristas and customers. Tipping, once a token of appreciation for good service, increasingly feels like a second bill, according to… read more
Estimated reading time: 7 minutes Key takeaways Tipping has changed from a token of appreciation for great service into a guilt-driven obligation. Most Americans see tipping as excessive, with fewer tipping generously. Coffee shops face particular strain due to low-cost,… read more
Exploring Greek coffee shop culture
Greece is one of the oldest and most prominent coffee consuming markets in the world. It’s estimated that as early as the 17th century, there...
Six coffee consumer trends around the world & how café owners can adapt to them
Around the world, there’s no denying that consumer tastes change across every sector, from food and beverage to fashion, electronics, and media. Coffee is no...
How can coffee shops diversify into offering different products?
Cafés and roasters have a core product that is – and always will be – the focus of their business: coffee. Selling drinks and bags...
A coffee shop owner’s guide to finding a wholesale roaster
Whether you’re thinking of opening a coffee shop or have owned one for a while, choosing where to source your coffee from is one of...
A barista’s guide to drink development
Around the world, some specialty coffee shops stand out from the rest. While branding, aesthetic appeal, and convenience are all key factors, ultimately it will...
Maximising water quality & consistency in your coffee shop
Coffee shops around the world have a simple mission: serve delicious coffee to customers to make sure they keep coming back, time and time again....
How is automation shaping the coffee industry?
Third wave coffee culture has become synonymous with the craft of making coffee – phrases like “hand-roasted” or “brewed by hand” are commonly used to...
Understanding supplier partnerships for coffee shops
There are a number of different ways to source coffee for your coffee shop. You can buy bags of coffee on demand from a wholesale...
Why would coffee shops choose to roast their own beans?
While there are exceptions, the majority of coffee shops and cafés worldwide start off buying their beans wholesale from a roaster. Today, this is the...
The third place: What is it & how does it relate to coffee shops?
Defined by urban sociologist Ray Oldenburg as an informal public gathering place that serves the community, the “third place” has been an integral part of...
“Efficiency increases productivity”: Organising barista workflow in your coffee shop
Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be...
“Transported through your cup”: A guide to serving coffee roasted at origin
For some time now, the specialty coffee sector has discussed the idea of bridging the gap between the producer and the consumer. For many, this...
How can coffee shops draw customers back after Covid-19?
For more than a year, Covid-19 has disrupted the way in which businesses around the world operate. Coffee shops are no exception. Many remain closed;...
Service vs hospitality: Breaking down coffee’s customer experience
Why do customers keep going back to one particular coffee shop when they have dozens to choose from? For some, it might be the quality...
Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”
In 2018, there were about 24,000 coffee shops in the UK with a collective market value of approximately £9 billion. This number was projected to...