What Is a Cortado?
A customer walks into your coffee shop and orders a cortado. Depending on your perspective or where you are in the world, you could give ...read more
How to Profitably Serve Cold & Sparkling Drinks in a Coffee Shop
The market for cold drinks is growing rapidly. From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing ...read more
Entering China’s Emerging Coffee Market
China might be the fourth-largest country in the world and have the largest population on earth, but it has one of the world’s lowest coffee ...read more
Deconstructing Russia’s Coffee Market
When you envision a country with a flourishing specialty coffee scene, Russia probably doesn’t come to mind. Despite being the ninth most populous country on ...read more
Onboarding New Baristas: What Café Owners Need to Know
A thriving specialty coffee shop environment revolves around consistently crafting and serving bespoke, high-quality beverages – and your staff’s performance is essential to being able to ...read more
How Cold Brew Captured The Millennial Market
Cold brew is a popular drink in many specialty coffee shops around the world. This is in large part thanks to demand from millennial coffee ...read more
Managing Customer Expectations in Your Coffee Shop
To run a specialty coffee shop, you need an experienced and passionate team of staff members at your side. However, your success will depend on ...read more
Barista vs Machine: The Role of High-Tech Coffee Shop Equipment
Try to imagine a coffee shop without a barista. Now try to imagine it without an espresso machine. Which seems the most improbable? Machines have ...read more
How to Prepare Your Café For The Festive Season
December is a month packed with celebrations, including Christmas, Hanukkah, Kwanzaa, and Las Posadas. It’s a busy time for businesses, and one that could benefit ...read more
Managing Staff Shortages During Seasonal Peak Periods
During seasonal holidays, most coffee shops are inundated with customers. If you’re a coffee shop owner or manager, it can be one of the most ...read more
How to Manage Staff Discipline in Your Café
People visit cafés for their coffee, but whether they’ll stay comes down to the service they’ll receive. Having the right staff in your café is ...read more
A Coffee Shop Owner’s Guide to Handling Food & Dairy Allergies
Everything from almond milk to nut brownies can trigger severe reactions in allergy sufferers. If your coffee shop isn’t prepared for this, it could lead ...read more
How to Adjust Espresso Extraction & Create New Recipes
The extraction of your new single origin espresso is off: what do you do? Adjust the dose? Grind size? Water temperature? Or perhaps it’s about ...read more
How to Create a Coffee Shop Food Menu That Minimises Waste
Specialty coffee may be at the heart of your café, but a good coffee shop also has a food menu that encourages customers to stay ...read more
How Much Should You Pay Your Baristas?
Baristas are an essential part of the success or failure of your coffee shop, and their wages likely make up a large part of your ...read more
How Long Should It Take You to Train Your Baristas?
The list of things you need to train your baristas on is long. There’s pulling espresso shots, steaming silky-smooth milk, pouring symmetrical latte art, preparing ...read more