Café Management

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Recent Articles

April 13, 2021

"Transported through your cup": A guide to serving coffee roasted at origin

March 25, 2021

How can coffee shops draw customers back after Covid-19?

February 17, 2021

Service vs hospitality: Breaking down coffee's customer experience

February 10, 2021

Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”

November 25, 2020

Tips For Scaling A Coffee Chain

April 19, 2021

“Efficiency increases productivity”: Organising barista workflow in your coffee shop

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally, a big part of any efficient service is workflow. In hospitality, this word is generally used to describe the process of how a team serves customers. But how do we… read more

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally,… read more

April 16, 2020

How Café Owners Can Tap Into The Cold Brew Market

If you operate a café, you’ll want to keep up with the specialty coffee trends that apply to your business and find a way to...

April 7, 2020

What Is a Spanish Latte?

Enter a coffee shop and order a Spanish Latte, and you’ll probably get an espresso-based drink made with milk and condensed milk. However, visit other...

April 3, 2020

A Coffee Shop Favourite: Why Is Oat Milk so Popular?

A few years ago, you would struggle to find any coffee shops offering oat milk as a non-dairy alternative. Yet today, oat milk is everywhere...

March 12, 2020

Serving Food in Specialty Coffee Shops

Introducing new customers to specialty coffee or converting coffee enthusiasts to new origins and exotic varieties is one of the great things about operating a...

March 11, 2020

What Is a Piccolo Latte & How Do I Make It?

The piccolo latte is a mysterious drink. This little milk beverage can be hard to find and is commonly misunderstood. However, it can be a...

March 10, 2020

What Is Kombucha?

If you’ve visited a coffee shop recently or browsed the drinks aisle of your local supermarket, there’s a good chance you’ll have seen bottles of...

February 26, 2020

How to Profitably Serve Cold & Sparkling Drinks in a Coffee Shop

The market for cold drinks is growing rapidly. From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing...

February 13, 2020

Entering China’s Emerging Coffee Market

China might be the fourth-largest country in the world and have the largest population on earth, but it has one of the world’s lowest coffee...

February 5, 2020

Deconstructing Russia’s Coffee Market

When you envision a country with a flourishing specialty coffee scene, Russia probably doesn’t come to mind. Despite being the ninth most populous country on...

January 24, 2020

Onboarding New Baristas: What Café Owners Need to Know

A thriving specialty coffee shop environment revolves around consistently crafting and serving bespoke, high-quality beverages – and your staff’s performance is essential to being able to...

January 16, 2020

How Cold Brew Captured The Millennial Market

Cold brew is a popular drink in many specialty coffee shops around the world. This is in large part thanks to demand from millennial coffee...

December 18, 2019

Managing Customer Expectations in Your Coffee Shop

To run a specialty coffee shop, you need an experienced and passionate team of staff members at your side. However, your success will depend on...

December 16, 2019

Barista vs Machine: The Role of High-Tech Coffee Shop Equipment

Try to imagine a coffee shop without a barista. Now try to imagine it without an espresso machine. Which seems the most improbable? Machines have...

December 3, 2019

How to Prepare Your Café For The Festive Season

December is a month packed with celebrations, including Christmas, Hanukkah, Kwanzaa, and Las Posadas. It’s a busy time for businesses, and one that could benefit...

December 2, 2019

Managing Staff Shortages During Seasonal Peak Periods

During seasonal holidays, most coffee shops are inundated with customers. If you’re a coffee shop owner or manager, it can be one of the most...

November 13, 2019

How to Manage Staff Discipline in Your Café

People visit cafés for their coffee, but whether they’ll stay comes down to the service they’ll receive.  Having the right staff in your café is...