“Efficiency increases productivity”: Organising barista workflow in your coffee shop
Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be...
Café Management
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August 17, 2022
Designing an autumn menu for your coffee shop
There’s no doubt that seasonality plays an important role in influencing consumer behaviour. As warmer weather sets in, coffee drinkers tend to opt for colder beverages, whereas the number of hot coffee beverages usually increases during the colder months. Seasonal signature drinks have also become commonplace in coffee shops across the world. One of the most prominent examples is the pumpkin spice latte (popularised by Starbucks) which is now found… read more
There’s no doubt that seasonality plays an important role in influencing consumer behaviour. As warmer weather sets in, coffee drinkers tend to opt for colder beverages, whereas the number of hot coffee beverages usually increases during the colder months. Seasonal… read more
“Transported through your cup”: A guide to serving coffee roasted at origin
For some time now, the specialty coffee sector has discussed the idea of bridging the gap between the producer and the consumer. For many, this...
How can coffee shops draw customers back after Covid-19?
For more than a year, Covid-19 has disrupted the way in which businesses around the world operate. Coffee shops are no exception. Many remain closed;...
Service vs hospitality: Breaking down coffee’s customer experience
Why do customers keep going back to one particular coffee shop when they have dozens to choose from? For some, it might be the quality...
Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”
In 2018, there were about 24,000 coffee shops in the UK with a collective market value of approximately £9 billion. This number was projected to...
Tips For Scaling A Coffee Chain
Most of the world’s best-known café chains started off as a single neighbourhood coffee shop. While some café owners set out to simply serve good...
Keeping Your Coffee Shop Clean & Safe
The last few months have certainly not been easy for coffee shops. When the Covid-19 pandemic first hit, most cafés across the world were forced...
Exploring Some Of The Factors That Influence Café Design
A customer’s perception of a café starts to form in the second that they walk through its door. It can take moments for them to...
What Is A Chai Latte?
The chai latte is hot, milky, fragrant, gently spicy, and popular in cafés everywhere. However, despite the fact that it’s served in coffee shops and...
Should You Open A Pop-Up Coffee Shop?
Opening a coffee shop can be expensive. Alongside buying stock and hiring staff, you also have to look for available premises, which is a major...
Guest Coffee: A Breakdown
Most specialty coffee shops offer a house blend that delivers a reliable flavour day after day. Typically, this will be a balanced, versatile coffee that...
Reducing Your Coffee Shop’s Milk Wastage
Ingredient waste can be costly for your coffee shop. While it rarely occurs in large quantities, the cost of an errant splash or spill of...
Four Errors Coffee Shops Make That Impact Coffee Quality
As a coffee shop owner, customers will rely on you to serve them great coffee every single day. While buying the right beans is a...
Customising Your Specialty Coffee Offerings According to Season
Does your coffee shop customise its menu with seasonal coffee offerings? While coffee beans are available all year round, different harvest seasons take place at...
How to Meet The Needs of Today’s Coffee Shop Customer
Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the customer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to...
How COVID-19 Continues to Impact Coffee Shops Worldwide
Coffee shops are a place where people go to enjoy specialty coffee, as well as work and socialise. These spaces are also amongst the worst...