Bribery & Corruption – Running a Coffee Shop in an Underdeveloped Nation
I couldn’t really believe what I was hearing. If I understood correctly, I was being asked for a kickback so that this particular vendor would...
Café Management
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April 13, 2021"Transported through your cup": A guide to serving coffee roasted at origin
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February 17, 2021Service vs hospitality: Breaking down coffee's customer experience
February 10, 2021Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”
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April 19, 2021
“Efficiency increases productivity”: Organising barista workflow in your coffee shop
Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success. Naturally, a big part of any efficient service is workflow. In hospitality, this word is generally used to describe the process of how a team serves customers. But how do we… read more
Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success. Naturally,… read more
Catering to Coffee Customers in Rural Guatemala
At the bottom of every menu in La Fábrica, you will find this sentence: “No aplicamos azúcar a ninguna bebida si no lo pide”, basically saying we don’t put sugar...
Why is it Difficult For Cafés at Origin to Purchase Coffee
My first nine weeks in Guatemala were spent studying Spanish in Antigua – arguably the Latin American hotspot for coffee. Armed with my notebook to...
Coffee Shop Culture According to a Coffee Pro: Introduction
In this article series, I will explore coffee shop culture and what motivates coffee business decisions. We will look at a range of questions: How do consumer expectations drive these...
Tips for Organizing an AeroPress Championship
Insights from Successful Competition Organisers & Winners… Ximena Rubio – Organiser, Mexico (2015) ` “Organizing a championship is organizing a big bunch of people coming...