Café Management

Stay up to date

Subscribe to our newsletter

Want to receive the latest coffee news and educational resources?

Sign up for our free newsletter!

You can unsubscribe at any time

Recent Articles

April 13, 2021

"Transported through your cup": A guide to serving coffee roasted at origin

March 25, 2021

How can coffee shops draw customers back after Covid-19?

February 17, 2021

Service vs hospitality: Breaking down coffee's customer experience

February 10, 2021

Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”

November 25, 2020

Tips For Scaling A Coffee Chain

April 19, 2021

“Efficiency increases productivity”: Organising barista workflow in your coffee shop

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally, a big part of any efficient service is workflow. In hospitality, this word is generally used to describe the process of how a team serves customers. But how do we… read more

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally,… read more

May 21, 2015

Bribery & Corruption – Running a Coffee Shop in an Underdeveloped Nation

I couldn’t really believe what I was hearing. If I understood correctly, I was being asked for a kickback so that this particular vendor would...

May 13, 2015

Catering to Coffee Customers in Rural Guatemala

At the bottom of every menu in La Fábrica, you will find this sentence: “No aplicamos azúcar a ninguna bebida si no lo pide”, basically saying we don’t put sugar...

April 29, 2015

Why is it Difficult For Cafés at Origin to Purchase Coffee

My first nine weeks in Guatemala were spent studying Spanish in Antigua – arguably the Latin American hotspot for coffee. Armed with my notebook to...

April 26, 2015

Coffee Shop Culture According to a Coffee Pro: Introduction

In this article series, I will explore coffee shop culture and what motivates coffee business decisions. We will look at a range of questions: How do consumer expectations drive these...

January 20, 2015

Tips for Organizing an AeroPress Championship

Insights from Successful Competition Organisers & Winners… Ximena Rubio – Organiser, Mexico (2015) ` “Organizing a championship is organizing a big bunch of people coming...