Café Management

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Recent Articles

April 13, 2021

"Transported through your cup": A guide to serving coffee roasted at origin

March 25, 2021

How can coffee shops draw customers back after Covid-19?

February 17, 2021

Service vs hospitality: Breaking down coffee's customer experience

February 10, 2021

Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”

November 25, 2020

Tips For Scaling A Coffee Chain

April 19, 2021

“Efficiency increases productivity”: Organising barista workflow in your coffee shop

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally, a big part of any efficient service is workflow. In hospitality, this word is generally used to describe the process of how a team serves customers. But how do we… read more

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be happy and more likely to return. This is a great pathway to long-term success.  Naturally,… read more

April 19, 2021

“Efficiency increases productivity”: Organising barista workflow in your coffee shop

Customer satisfaction is a key aim for every coffee shop. By providing high quality food and drinks with friendly, efficient service, your customers will be...

April 13, 2021

“Transported through your cup”: A guide to serving coffee roasted at origin

For some time now, the specialty coffee sector has discussed the idea of bridging the gap between the producer and the consumer. For many, this...

March 25, 2021

How can coffee shops draw customers back after Covid-19?

For more than a year, Covid-19 has disrupted the way in which businesses around the world operate. Coffee shops are no exception. Many remain closed;...

February 17, 2021

Service vs hospitality: Breaking down coffee’s customer experience

Why do customers keep going back to one particular coffee shop when they have dozens to choose from? For some, it might be the quality...

February 10, 2021

Explaining the neighbourhood coffee shop: “More than coffee and sandwiches”

In 2018, there were about 24,000 coffee shops in the UK with a collective market value of approximately £9 billion. This number was projected to...

November 25, 2020

Tips For Scaling A Coffee Chain

Most of the world’s best-known café chains started off as a single neighbourhood coffee shop. While some café owners set out to simply serve good...

October 15, 2020

Keeping Your Coffee Shop Clean & Safe

The last few months have certainly not been easy for coffee shops. When the Covid-19 pandemic first hit, most cafés across the world were forced...

October 1, 2020

Exploring Some Of The Factors That Influence Café Design

A customer’s perception of a café starts to form in the second that they walk through its door. It can take moments for them to...

September 22, 2020

What Is A Chai Latte?

The chai latte is hot, milky, fragrant, gently spicy, and popular in cafés everywhere. However, despite the fact that it’s served in coffee shops and...

August 17, 2020

Should You Open A Pop-Up Coffee Shop?

Opening a coffee shop can be expensive. Alongside buying stock and hiring staff, you also have to look for available premises, which is a major...

August 11, 2020

Guest Coffee: A Breakdown

Most specialty coffee shops offer a house blend that delivers a reliable flavour day after day. Typically, this will be a balanced, versatile coffee that...

July 27, 2020

Reducing Your Coffee Shop’s Milk Wastage

Ingredient waste can be costly for your coffee shop. While it rarely occurs in large quantities, the cost of an errant splash or spill of...

July 15, 2020

Four Errors Coffee Shops Make That Impact Coffee Quality

As a coffee shop owner, customers will rely on you to serve them great coffee every single day. While buying the right beans is a...

July 7, 2020

Customising Your Specialty Coffee Offerings According to Season

Does your coffee shop customise its menu with seasonal coffee offerings? While coffee beans are available all year round, different harvest seasons take place at...

June 22, 2020

How to Meet The Needs of Today’s Coffee Shop Customer

Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. Coffee shop owners who don’t adapt to...

May 1, 2020

How COVID-19 Continues to Impact Coffee Shops Worldwide

Coffee shops are a place where people go to enjoy specialty coffee, as well as work and socialise. These spaces are also amongst the worst...